Careers

As a Service Manager for our Residential Division, you will be responsible for directing, administering and coordinating the service activities for the Residential division service team. Some of the key activities that you will perform in this role are:

• Manage Field Service Staff.  Recruit, select, orient and train service technician employees.  Assist in the overall training of Service Technician Apprentices. Communicate job expectations.  Appraise, coach, counsel, develop, motivate, and discipline direct reports.  Maintain current file of significant incidents for each direct report.
• Manage Office Service Staff.  Recruit, select, orient and train office service employees.  Assist in the overall training of office service coordinators and administrators. Communicate job expectations.  Appraise, coach, counsel, develop, motivate, and discipline direct reports. Maintain current file of significant incidents for each direct report.  Evaluate workload and work with labor coordinators and dispatchers to schedule service work in a way that best utilizes manpower.
• Customer Relations.  Manage customer relations through high quality service delivery, high quality installations. Develop relationships with new customers.  Educate current and potential customers about Company’s competencies.  Achieve customer and Company expectations regarding turnaround time for designs/quotes/bids/proposals.  Negotiate contracts in accordance with Company policies and objectives.  Review resulting customer contracts.  Ensure that contracts accurately represent negotiated terms.  Prepare contracts for Division Manager signature.
• Project Management.  Manage projects for continued compliance with contract terms and to ensure that customer expectations are being met.  Assist in the identification, pricing and negotiation of change orders as requested.  Ensure that all projects meet the Company’s and customer’s quality and safety expectations.  Acquire all necessary permits, bonds, licenses and registrations.  Coordinate delivery of equipment/material to project.  Contract and schedule subcontractors for projects.  Arrange for all necessary job inspections.  Document inspection activities and results.  Participate in resolution of customer complaints or concerns as requested.  Assist in collection issues when applicable.
• Project Financials.  Manage project financial performance.  Forecast project cost at completion for monthly WIP meetings.   Approve equipment/material/subcontract invoices in a timely manner.  Invoice customers in accordance with the contract and Company guidelines.  Participate in collection issues when applicable.
• Training.  Keep current on vendor equipment updates and enhancements.

You will bring to the position:

• Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.
• Years of Relevant Work Experience: 7-10 years of experience building and managing successful work groups.
• Leadership Skills: This position requires the ability to build winning teams; effectively coach, counsel, evaluate, delegate and motivate employees; the ability to pass skills and knowledge onto others; the ability to provide a clear sense of direction and drive results; and the composure to represent the company favorably under all circumstances.
• Technical Skills: This position requires advanced proficiency with commonly used mechanical terms, tools, concepts and practices; knowledge of industry safety practices, procedures and equipment; proficiency with commonly used financial concepts, practices and procedures; and proficiency with general office and estimating software.

Personal/Interpersonal Competencies:   This position requires strong problem solving and analytical skills; the ability to work independently and exercise sound business judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept or bring about change when needed; the ability to drive continuous improvement thinking and actions; exceptional written and verbal communication skills; exceptional presentation and relationship building skills; the ability to excel in a team environment and advance overall team objectives; the ability to ensure customer satisfaction by delivering excellence in products and service; and extremely high standards for ethical conduct.

This is a full-time, exempt position.  Salary and benefits are competitive and commensurate with experience and qualifications.

For confidential consideration, please send a cover letter and resume to totalhr@total-mechanical.com or upload your resume below. 

Also, please take a few minutes and fill out our Predictive Index Survey.

Total Mechanical, Inc. is an Equal Employment Opportunity/Affirmative Action

As a Residential Project Manager, you responsible for successful installation of residential construction projects. Some of the key activities that you will perform in this role are:

• Project Preparation. Obtain detailed understanding of assigned projects (contract specifications, terms, scope, alternates, estimated costs and planned installation methods). Turnover meeting from sales to project management. Prepare project documentation packet for field.
• Project Management. Manage contracts to estimate and construction schedule. Establish project metrics and report progress against metrics to Company management. Ensure that all assigned projects meet the Company’s and customer’s quality and safety expectations. Acquire all necessary permits, bonds, licenses and registrations. Arrange for all necessary job inspections. Document inspection activities and results. Coordinate job labor with Superintendents. Clearly communicate expectations regarding installation methods, equipment delivery and job schedules to Superintendents and foremen. Purchase necessary equipment/material. Coordinate delivery of equipment/material to project. Contract and schedule subcontractors for projects. Ensure that subcontractors are meeting Company standards of performance, quality, schedule and safety. Represent Company at all construction/coordination meetings as required by the customer.
• Customer relations. Maintain the Company’s relationships with current customers. Develop relationships with new customers. Educate current and potential customers about Company’s competencies.
• Turn Overs” and Project Preparation. Prepare initial project documentation for “turning over” project to operations. Participate fully in “turn over” process to ensure that all parties have a complete understanding of project and contract.
• Project Financials.  Monitor project financial performance.  Forecast project cost at completion for monthly WIP meetings.   Approve equipment/material/subcontract invoices in a timely manner.  Invoice customers in accordance with the contract and Company guidelines.  Participate in collection issues as requested by Finance.

You will bring to the position:

• Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma or GED.
• Years of Relevant Work Experience: Minimum of 3 years of experience managing or directing work groups in a construction environment.
• Certificates/Licenses: Valid driver’s license. Satisfactory driving record.
• Leadership Skills: This position requires the ability to build winning teams; effectively coach, delegate and motivate employees; the ability to pass skills and knowledge onto others; the ability to communicate clear directions and drive team objectives; and the composure to represent the Company favorably under all circumstances.
• Technical Skills: This position requires proficiency in commonly used construction terms, tools, concepts and practices; proficiency in industry safety practices, procedures and equipment; the ability to read and interpret construction drawings and blueprints; proficiency in basic financial terms and concepts; and proficiency with general office and project management software (preferably Spectrum).

Personal/Interpersonal Competencies: This position requires strong problem solving and analytical skills; the ability to work independently and exercise sound business judgment; the ability to make commitments and be willing to be held accountable against them; the ability to organize workloads to meet deadlines; the adaptability to accept or bring about change when needed; the ability to drive continuous improvement thinking and actions; exceptional written and verbal communication skills, the ability to excel in a team environment and advance overall team objectives; the ability to ensure customer satisfaction by delivering excellence in products and service; and extremely high standards for ethical conduct.

This is a full-time, exempt position.  Salary and benefits are competitive and commensurate with experience and qualifications.

For confidential consideration, please send a cover letter and resume to totalhr@total-mechanical.com or upload your resume below. 

Also, please take a few minutes and fill out our Predictive Index Survey.

Total Mechanical, Inc. is an Equal Employment Opportunity/Affirmative Action